Help

Shipping Policy

FREE Shipping for all orders over SGD$150 and weight below 3kgs within Mainland Singapore (via Singapore Post).

We ship products within Singapore and Internationally via Singapore Post Registered Mail. All our default shipping options includes tracking.

International shipping is available and shipping costs will be based on the weight and size of the products.

All ready-stock orders will be dispatched within 7 business days and a tracking number will be provided for you to track your shipments.

Track your order

 

Customer Service Policy

Love For Crystals is committed to providing the best customer service possible with genuine and quality products. 

We will handpick the best quality to send and photos will be taken before sending. 

All sales are final, no returns or exchange is allowed.

Standard delivery timeframe is within 7 business days in Singapore and 3-17 business days for International orders. It may be prolonged due to individual countries' import customs regulation and efficiency of local postal service.

Love For Crystals LLP will not be responsible for loss or damage sustained by the courier or the postal company, arising or resulting from any cause without the act, fault or neglect of the shipper, his agents or his servants.

Any losses or damages are to be settled between the buyer and the courier/postal company by themselves. If any refund is offered by the courier/postal company and remitted to Love For Crystals LLP, we will refund back the remitted amount to the buyer. All documents are to be provided as proof of claim. 

 

Privacy Policy

Love For Crystals is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or exchange your personal details with anyone. We use this information to personalise your shopping experience and communicate with you electronically regarding your orders.